{"id":14,"date":"2026-04-07T07:14:56","date_gmt":"2026-04-07T07:14:56","guid":{"rendered":"https:\/\/mydemosite.co.in\/gem&#038;grace\/?page_id=14"},"modified":"2026-04-07T09:08:51","modified_gmt":"2026-04-07T09:08:51","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mydemosite.co.in\/gem&grace\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b247e e-con-full e-flex e-con e-parent\" data-id=\"45b247e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55fa20b elementor-widget elementor-widget-text-editor\" data-id=\"55fa20b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"176\" data-end=\"363\">At <strong data-start=\"179\" data-end=\"207\">Gem and Grace by Shabana<\/strong>, we take pride in delivering high-quality jewellery crafted with care and love. If you are not completely satisfied with your purchase, we\u2019re here to help.<\/p>\n<h2 class=\"wp-block-heading\" data-section-id=\"4zx9da\" data-start=\"370\" data-end=\"397\"><strong>1. Returns Eligibility<\/strong><\/h2>\n<p data-start=\"399\" data-end=\"450\">We accept returns under the following conditions:<\/p>\n<ul data-start=\"451\" data-end=\"618\">\n<li data-section-id=\"grhojq\" data-start=\"451\" data-end=\"504\">The item must be unused and in original condition<\/li>\n<li data-section-id=\"16vhxti\" data-start=\"505\" data-end=\"556\">The item must be returned in original packaging<\/li>\n<li data-section-id=\"18f6mdm\" data-start=\"557\" data-end=\"618\">Return request must be made within <strong data-start=\"594\" data-end=\"616\">3 days of delivery<\/strong><\/li>\n<\/ul>\n<p data-start=\"620\" data-end=\"756\"><strong data-start=\"620\" data-end=\"629\">Note:<\/strong> Due to hygiene and safety reasons, certain jewellery items (such as earrings) may not be eligible for return unless defective.<\/p>\n<h2 data-section-id=\"1dmr1y5\" data-start=\"763\" data-end=\"791\"><strong>2. Non-Returnable Items<\/strong><\/h2>\n<p data-start=\"793\" data-end=\"834\">The following items cannot be returned:<\/p>\n<ul data-start=\"835\" data-end=\"956\">\n<li data-section-id=\"hfrjh\" data-start=\"835\" data-end=\"875\">Customized or personalized jewellery<\/li>\n<li data-section-id=\"1g670lq\" data-start=\"876\" data-end=\"925\">Items purchased during sale or special offers<\/li>\n<li data-section-id=\"1cbrfe8\" data-start=\"926\" data-end=\"956\">Gift cards (if applicable)<\/li>\n<\/ul>\n<h2 data-section-id=\"1p84chp\" data-start=\"963\" data-end=\"1000\"><strong>3. Damaged or Defective Products<\/strong><\/h2>\n<p data-start=\"1002\" data-end=\"1047\">If you receive a damaged or defective item:<\/p>\n<ul data-start=\"1048\" data-end=\"1212\">\n<li data-section-id=\"np00lh\" data-start=\"1048\" data-end=\"1101\">Please contact us within <strong data-start=\"1075\" data-end=\"1099\">24 hours of delivery<\/strong><\/li>\n<li data-section-id=\"pqczfr\" data-start=\"1102\" data-end=\"1149\">Share clear photos or videos of the product<\/li>\n<li data-section-id=\"1h3s3x5\" data-start=\"1150\" data-end=\"1212\">We will arrange a replacement or refund after verification<\/li>\n<\/ul>\n<h2 data-section-id=\"1mz1bjy\" data-start=\"1219\" data-end=\"1241\"><strong>4. Return Process<\/strong><\/h2>\n<p data-start=\"1243\" data-end=\"1266\">To initiate a return:<\/p>\n<ol data-start=\"1267\" data-end=\"1411\">\n<li data-section-id=\"gibqnj\" data-start=\"1267\" data-end=\"1301\">Contact us via email or phone<\/li>\n<li data-section-id=\"udbxd5\" data-start=\"1302\" data-end=\"1355\">Provide your order details and reason for return<\/li>\n<li data-section-id=\"1snd17t\" data-start=\"1356\" data-end=\"1411\">Our team will guide you through the return process<\/li>\n<\/ol>\n<p data-start=\"1413\" data-end=\"1483\"><strong data-start=\"1413\" data-end=\"1433\">Contact Details:<\/strong><br data-start=\"1433\" data-end=\"1436\" \/>\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1439\" data-end=\"1461\">support@gemandgrace.in<\/a><br data-start=\"1461\" data-end=\"1464\" \/>\ud83d\udcde +91 7305566116<\/p>\n<h2 data-section-id=\"121nkhc\" data-start=\"1490\" data-end=\"1511\"><strong>5. Refund Policy<\/strong><\/h2>\n<ul data-start=\"1513\" data-end=\"1716\">\n<li data-section-id=\"1gdma7g\" data-start=\"1513\" data-end=\"1582\">Once we receive and inspect the returned item, we will notify you<\/li>\n<li data-section-id=\"wdfi35\" data-start=\"1583\" data-end=\"1658\">If approved, your refund will be processed within <strong data-start=\"1635\" data-end=\"1656\">5\u20137 business days<\/strong><\/li>\n<li data-section-id=\"8jh9nz\" data-start=\"1659\" data-end=\"1716\">Refunds will be issued to the original payment method<\/li>\n<\/ul>\n<h2 data-section-id=\"kh2n5y\" data-start=\"1723\" data-end=\"1747\"><strong>6. Shipping Charges<\/strong><\/h2>\n<ul data-start=\"1749\" data-end=\"1904\">\n<li data-section-id=\"5wkyka\" data-start=\"1749\" data-end=\"1801\">Original shipping charges are <strong data-start=\"1781\" data-end=\"1799\">non-refundable<\/strong><\/li>\n<li data-section-id=\"1fi10lu\" data-start=\"1802\" data-end=\"1904\">Return shipping costs must be borne by the customer (unless the product is defective or incorrect)<\/li>\n<\/ul>\n<h2 data-section-id=\"lcioav\" data-start=\"1911\" data-end=\"1934\"><strong>7. Exchange Policy<\/strong><\/h2>\n<p data-start=\"1936\" data-end=\"1966\">We offer exchanges only for:<\/p>\n<ul data-start=\"1967\" data-end=\"2013\">\n<li data-section-id=\"siylwh\" data-start=\"1967\" data-end=\"1984\">Damaged items<\/li>\n<li data-section-id=\"trv4af\" data-start=\"1985\" data-end=\"2013\">Wrong products delivered<\/li>\n<\/ul>\n<h2 data-section-id=\"tkt32c\" data-start=\"2020\" data-end=\"2047\"><strong>8. Cancellation Policy<\/strong><\/h2>\n<ul data-start=\"2049\" data-end=\"2177\">\n<li data-section-id=\"mn3j9c\" data-start=\"2049\" data-end=\"2117\">Orders can be cancelled within <strong data-start=\"2082\" data-end=\"2115\">12 hours of placing the order<\/strong><\/li>\n<li data-section-id=\"q4ydco\" data-start=\"2118\" data-end=\"2177\">Once the order is shipped, cancellation is not possible<\/li>\n<\/ul>\n<h2 data-section-id=\"108vllg\" data-start=\"2184\" data-end=\"2202\"><strong>9. Contact Us<\/strong><\/h2>\n<p data-start=\"2204\" data-end=\"2272\">For any queries related to returns or refunds, feel free to contact:<\/p>\n<p data-start=\"2274\" data-end=\"2393\"><strong>Gem and Grace by Shabana<\/strong><br data-start=\"2674\" data-end=\"2677\" \/>\ud83d\udcde Phone: <a href=\"tel: 07305566116\">+91 7305566116<\/a><br data-start=\"2701\" data-end=\"2704\" \/>\ud83d\udce7 Email: <a class=\"decorated-link cursor-pointer\" href=\"mailto:support@gemandgrace.in\" rel=\"noopener\" data-start=\"2714\" data-end=\"2736\">support@gemandgrace.in<\/a><br data-start=\"2736\" data-end=\"2739\" \/>\ud83d\udccd Address: Chennai \u2013 600056, Tamil Nadu, India<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Gem and Grace by Shabana, we take pride in delivering high-quality jewellery crafted with care and love. If you are not completely satisfied with your purchase, we\u2019re here to help. 1. Returns Eligibility We accept returns under the following conditions: The item must be unused and in original condition The item must be returned [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/mydemosite.co.in\/gem&grace\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}